This study highlights the importance of labour relations in the tourism industry. Its main theme is the fundamental significance of the environment in which investment and operational decisions are made. Does the environment encourage risk-taking and reward performance, or does it hold people back? Within this framework the focus is on the labour market. What is its incentive structure? Is it a force for generating enthusiasm, responsiveness, innovation and growth, or is more like lead in tourism’s saddlebags?
Tourism: What Incentives for Growth?
1 January, 1990